As Robotic process automation is based on artificial intelligence and machine learning, it uses the information from the existing IT system and learns from it. It is done on both the front end and back end. It integrates with the applications and studies how you interact with them. Further, it also reads, writes and captures data from the user interface; this helps it automate processes.

For handling complex processes, you need to use natural language processing, which is a more advanced technology along with RPA; this is known as intelligent automation. The combination of RPA and AI helps businesses elevate their digital transformation.